Wednesday, 1 October 2008

It's Magic!

Do you believe in magic ? Well, I didn't until today - at least 'magic' is the only word I can think of at the moment for what has happened !

Continuing the story of our 'card fraud', today we received our replacement cards from A Bank
with an instruction to contact them ASAP to activate the account. I was connect to a very helpful young lady, who handled the call very efficiently and with the minimum of fuss AND no buzz words or OK phrases!!

Whilst talking to her I asked her if she would check our last account and tell me if there had been any more unauthorised activity , as I had been having nightmares about more spending that we would have to prove wasn't ours. She asked that I tell her which transactions I thought were unauthorised so - I listed the information we had been given a week ago concerning the 3 debits

Now remember the whole performance we had , zillions of phone calls over 2 days, cards & account frozen, threats of accountability unless we could prove otherwise, the inconvenience of no credit card waiting for the replacement (not long I know, but inconvenient nevertheless), worrying ourselves silly that this could maybe end up as a bigger problem, etc, etc.

You can imagine how I felt then when I was told that the account was clear, there were NO unauthorised transaction on the account !! Speechless is not the word to describe it, and certainly not something that happens to me very often!! When I recovered myself (!!) I asked where the debits had gone, who had removed them, why hadn't we been told !!!!!

Obviously she didn't have that information and said she would get the card fraud people to contact us urgently to tell us what was going on - that was 7 hours ago and we still don't have a clue what has been happening to OUR account!!

So you see MAGIC is the only explanation I can come up with !!

In this age of easy and virtually instant communication, I do feel a quick phone call or e-mail to put us at ease would not have gone amiss - so now, as well as believing in magic I want to believe in dreams coming true!!


Ginger_Curls said...

So originally the card people said there were transactions that didn't belong to you and you might be responsible for them and now the card people say those transactions don't exist and everything is fine? Sounds like a case of "It was correct at the time based on the information available"!

I'm very happy to hear that your ordeal is almost at an end. Here's hoping all bank people have attended customer service training and will be as helpful as they were for you today.

Jo in Tas said...

What a relief!

Elizabethd said...

Can you believe it?!!
Left hand not knowing what right hand doing???

Gina said...

That's the trouble with the large institutions today. they are quick enough to phone you when they think something is your fault but when they realise that they've messed up the silence is deafening.

Love and hugs Gina xxx

Mary said...

We recently had a similar experience with our credit card.

In our case, the fraudulent charges were pending when they called us except for one that had already gone through. They canceled the card and none of the pending charges were actually paid so there was just one that got through and they credited our account.