Do you believe in magic ? Well, I didn't until today - at least 'magic' is the only word I can think of at the moment for what has happened !
Continuing the story of our 'card fraud', today we received our replacement cards from A Bank
with an instruction to contact them ASAP to activate the account. I was connect to a very helpful young lady, who handled the call very efficiently and with the minimum of fuss AND no buzz words or OK phrases!!
Whilst talking to her I asked her if she would check our last account and tell me if there had been any more unauthorised activity , as I had been having nightmares about more spending that we would have to prove wasn't ours. She asked that I tell her which transactions I thought were unauthorised so - I listed the information we had been given a week ago concerning the 3 debits
Now remember the whole performance we had , zillions of phone calls over 2 days, cards & account frozen, threats of accountability unless we could prove otherwise, the inconvenience of no credit card waiting for the replacement (not long I know, but inconvenient nevertheless), worrying ourselves silly that this could maybe end up as a bigger problem, etc, etc.
You can imagine how I felt then when I was told that the account was clear, there were NO unauthorised transaction on the account !! Speechless is not the word to describe it, and certainly not something that happens to me very often!! When I recovered myself (!!) I asked where the debits had gone, who had removed them, why hadn't we been told !!!!!
Obviously she didn't have that information and said she would get the card fraud people to contact us urgently to tell us what was going on - that was 7 hours ago and we still don't have a clue what has been happening to OUR account!!
So you see MAGIC is the only explanation I can come up with !!
In this age of easy and virtually instant communication, I do feel a quick phone call or e-mail to put us at ease would not have gone amiss - so now, as well as believing in magic I want to believe in dreams coming true!!